Terms and Conditions

Effective Date: January 1, 2025

Privacy-First Terms

Unlike other software companies, B-Systems OÜ operates with minimal data collection, no behavioral tracking, and no third-party data sharing. These terms reflect our commitment to customer data ownership and Estonian privacy standards.

1. Service Description

B-Systems OÜ provides cloud-based business software applications including customer relationship management (CRM), accounting software, email services, and productivity tools. All services are provided on a subscription basis hosted on European infrastructure.

Services include: B-CRM Pro, B-Accounting Pro, B-Mail Pro, and related business software applications. All applications are accessed via web browsers with data stored on EU-compliant servers.

2. Payment Terms

Subscription Model: Services are provided on monthly or annual subscription basis. Payments are processed in EUR through EU-compliant payment processors.

  • Monthly subscriptions: Charged monthly in advance
  • Annual subscriptions: Charged annually in advance with discount
  • Payment due: Within 7 days of invoice date
  • Late payments: Service may be suspended after 14 days
  • Currency: EUR (Euro) for all transactions

3. Data Protection and Privacy

Minimal Data Collection: We collect only data necessary for service provision:

  • Account information (name, email, company details)
  • Payment information for billing purposes
  • Service usage data for technical support only

No Surveillance: We do not engage in:

  • Behavioral analytics or user tracking
  • Third-party data sharing for any purpose
  • Advertising networks or data monetization
  • Customer data mining or profiling

Customer Data Ownership: You own your data completely. We are merely processors under Estonian and EU law.

4. Acceptable Use Policy

Customers must use services for legitimate business purposes only:

  • No illegal activities or content
  • No spam or unsolicited communications
  • No attempts to compromise system security
  • No resale of services without written permission
  • Compliance with applicable laws and regulations

5. Limitation of Liability

B-Systems OÜ provides services "as is" and limits liability as follows:

  • Maximum liability limited to 12 months of subscription fees
  • No liability for business losses or consequential damages
  • 99% uptime target but no guarantees for continuous availability
  • Customer responsible for data backup and business continuity

6. Governing Law and Dispute Resolution

These terms are governed by Estonian law and EU regulations:

  • Disputes resolved under Estonian jurisdiction
  • EU consumer protection laws apply where applicable
  • Mediation preferred before formal legal proceedings
  • Estonian courts have exclusive jurisdiction

7. Termination Conditions

Subscription termination terms:

  • Customer may cancel at any time with 30 days notice
  • No refunds for partial months unless service failure
  • Data export available for 90 days after termination
  • Account access terminates at subscription end date
  • B-Systems may terminate for non-payment or terms violation

Contact for Terms Questions

Email: brendan@b-systems.ee

Company: B-Systems OÜ, Registry Code: 17323351

Address: Pärnu maantee 41a-303, Tallinn, Estonia 10119