Refund & Cancellation Policy

Clear and fair cancellation terms for all B-Systems OÜ services

Monthly Subscriptions

  • Cancellation: Cancel anytime with 30 days written notice
  • Access: Service continues until end of current billing period
  • Refunds: No refunds for partial months unless service failure
  • Data Export: Full data export available for 90 days after cancellation

Annual Subscriptions

  • Cancellation: Cancel anytime with 30 days written notice
  • Refunds: Pro-rated refund for unused months
  • Early Termination: €50 administrative fee for cancellations within first 6 months
  • Service Failure: Full refund if service unavailable for more than 72 hours

One-Time Products

  • B-Accounting Pro: 30-day money-back guarantee
  • Refund Period: Full refund within 30 days if unsatisfied
  • Conditions: Product must be unused or minimal usage only
  • Process: Email request to brendan@b-systems.ee with reason

Cancellation Process

To cancel your subscription or request a refund:

Cancellation Steps:

  1. Email cancellation request to: brendan@b-systems.ee
  2. Include: Account email, product name, reason (optional)
  3. Receive confirmation within 24 hours
  4. Service continues until end of billing period
  5. Data export instructions provided if requested

EU Consumer Rights

As an Estonian company, we comply with EU consumer protection laws. EU customers have additional rights under EU law including 14-day cooling-off period for new subscriptions and right to clear contract terms in your local language.